Eleven Hotel Bangkok

A vibrant urban retreat, this hotel is particularly noted for its prime central location in a bustling entertainment district and its inviting rooftop pool offering city views. It is an ideal choice for party-goers and sightseers who appreciate being at the heart of the action, with easy access to nightlife and attractions. Business travelers also find it convenient due to its proximity to public transport. Many guests highlight the hotel's attentive staff, comfortable accommodations, and overall cleanliness. For couples, the lively surroundings and comfortable rooms provide a dynamic getaway. To ensure a more peaceful stay, guests are advised to request a room on a higher floor or away from the main street, and consider bringing earplugs due to the vibrant neighborhood.

Facilities & Amenities
The hotel offers a popular rooftop swimming pool that provides a refreshing escape with pleasant city views, though some guests note that sunbeds can be scarce, especially during peak times. A pool bar is available, but service can sometimes be inconsistent, with staff not always readily present. The gym is generally well-regarded, described as small but adequate and well-equipped for a workout. In-room amenities include a mini fridge, though many guests report it does not cool effectively, functioning more as a chiller. Free water bottles are provided daily, and rooms are equipped with coffee makers, irons, and ironing boards. Free Wi-Fi is available, but some guests have raised concerns about its security.

Cleanliness & Room Comfort
Most guests find the rooms to be clean and appreciate the comfortable beds and nice pillows, with many highlighting the exceptionally huge beds. Room spaciousness receives mixed feedback, with some finding them spacious while others describe them as small. A recurring issue is the presence of unpleasant odors, including mustiness, mold, or cigarette smells, often linked to worn carpets or sealed windows. Noise is a significant concern for many, with reports of loud street noise from nearby bars and tuk-tuks, particularly on lower floors, and thin walls allowing sounds from neighboring rooms. Shower water temperatures are frequently noted as unstable, fluctuating between very hot and cold, and some guests experience drainage problems in the shower.

Dining & Food Quality
The breakfast buffet, served in the rooftop restaurant with city views, receives varied feedback. Many guests praise the variety and overall quality, noting a good selection of hot and cold items, including freshly cooked eggs. However, some find the options to be more Asian-focused and less appealing for Western tastes, with criticisms regarding the salty nature of some dishes, the quality of coffee, and the limited fresh fruit and bread choices. Service at the breakfast counter can sometimes be perceived as slow or unhelpful. The rooftop bar is a popular spot for drinks, though some guests question the quality of the alcohol and find the prices to be high.

Location & Accessibility
The hotel boasts an excellent central location in the vibrant Sukhumvit Soi 11 area, placing guests within easy walking distance of numerous restaurants, bars, shopping opportunities, and convenience stores like 7-Eleven. Its proximity to BTS Nana station (a 5-10 minute walk) provides convenient access to other parts of the city. While the location is highly praised for its accessibility to nightlife and entertainment, guests should be aware that the area is very lively and noisy, especially at night, with music from nearby establishments and constant traffic congestion from tuk-tuks and cars. This bustling environment may not be suitable for all travelers, particularly those seeking a quiet retreat.

Staff & Service
The staff consistently receives high praise for their friendliness, helpfulness, and attentiveness. Guests frequently commend the quick check-in process and the staff's willingness to accommodate requests, such as moving rooms to mitigate noise issues. Many reviewers highlight the staff's good English communication skills and their professional demeanor. Housekeeping is generally efficient, ensuring rooms are clean and well-maintained. However, some guests have reported inconsistencies in service, including occasional unfriendliness from certain front desk or breakfast staff, and oversights in housekeeping such as not replenishing toiletries or water bottles. There have also been isolated reports of slow cleaning services.

Additional Information
Guests should be aware of certain room design limitations, such as sealed windows that prevent fresh air circulation and can contribute to occasional musty odors. The mini-fridges in rooms are often noted for not cooling effectively, serving more as chillers than refrigerators. While generally well-maintained, some areas show signs of the hotel's age. Additionally, guests have reported inconsistent shower water temperatures, fluctuating unexpectedly. The hotel also applies fees for early check-in and late check-out, and laundry services are considered quite expensive by some. These details are important for managing expectations regarding convenience and potential extra costs.