Eco Hotel At Bukit Bintang

This hotel is highly regarded for its excellent value for money and strategic location, making it a popular choice for travelers. Guests frequently commend the hotel's cleanliness and the friendly, helpful demeanor of its staff. Its proximity to major attractions and public transport hubs is a significant draw, appealing particularly to budget travelers, solo travelers, concert-goers, and sightseers who prioritize convenience and affordability. While the rooms are generally described as compact, they are considered comfortable for short stays. To ensure a smooth experience, guests are advised to inquire about parking availability in advance and be prepared for a cash-only deposit upon arrival.

Facilities & Amenities
The hotel provides essential facilities, though some are noted for their basic nature. Limited parking is available, which can be a challenge for guests arriving by car, though some spaces are located behind the hotel. Wi-Fi and air conditioning are generally reliable, and rooms are equipped with a refrigerator. Guests can request a hairdryer from the reception. While there is no in-room water, a water dispenser is available on the ground floor for refills. The elevator is functional but described by some as old and lacking modern safety sensors. Some guests wished for more TV channels and the provision of slippers in the room.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is mixed. Many guests found their rooms to be clean and comfortable, with some praising the spacious bathrooms. However, a notable number of reviews mentioned issues such as dirty sheets, dirt on walls and floors, and even the presence of cockroaches. Rooms are consistently described as small, with some lacking windows, which can affect air circulation. Noise is a significant concern for many, stemming from external sources like street traffic and noisy air conditioning units, as well as poor soundproofing between rooms, leading to disturbances from neighboring guests and cigarette smoke infiltration. A critical safety concern raised was the absence of a locking bolt from inside the room.

Dining & Food Quality
The hotel offers breakfast, which receives varied feedback. Many guests describe it as simple, tasty, and sufficient for a budget hotel, considering it decent for a three-star establishment. However, a considerable number of reviews found the breakfast to be poor with limited options, often consisting of only a couple of repeated Chinese items and a single fruit, making it unsuitable for those seeking an international standard or vegetarian choices. Some guests noted the food could be spicy. Beyond breakfast, there is a cafe and a highly-rated restaurant next door, which guests found to be tasty and reasonably priced.

Location & Accessibility
The hotel's strategic location is consistently highlighted as a major advantage. It is situated within easy walking distance of popular attractions such as Lalaport, Times Square, Bukit Bintang, and Zepp KL, making it ideal for entertainment and shopping. Public transport is readily accessible, with the Imbi monorail station just a short walk away, and other LRT and MRT stations also within reach, providing convenient access to KL Sentral and other parts of the city. While located on a main road, some guests noted it's near a highway, which can make walking to certain areas less appealing.

Staff & Service
The staff generally receives high praise for their friendliness, helpfulness, and attentiveness. Guests appreciate the good service and courteous demeanor of the team, including the receptionists who are available even for late check-ins and willing to store baggage. Many positive experiences highlight staff going above and beyond, such as upgrading rooms for families. The check-in process is often described as quick. However, there are isolated but significant negative reports of unfriendly check-in staff, a lack of concern regarding issues like smoke, and poor customer service related to booking cancellations, including unresponsiveness.

Additional Information
Guests should be aware that the hotel typically requires a cash deposit of 50 MYR upon check-in, which some found unusual. A convenient extended check-out time until 2 PM is offered, with an option to extend further until 5 PM for a small fee. For those needing extra sleeping arrangements, an extra bed can be provided for a charge of RM 30. While generally well-regarded for its budget-friendly nature, some guests experienced issues with room service and noted that water is not provided in the room, requiring guests to fill bottles at a ground-floor dispenser. The hotel's elevator is described as old and lacking modern safety sensors, requiring caution.