Comfort Hotel Vancouver Airport

The hotel offers a convenient stay, particularly noted for its free airport shuttle service and strategic location near the airport and public transit, making it an ideal choice for transit passengers and sightseers exploring the city. Guests frequently highlight the generally friendly and helpful staff, who are often praised for their attentiveness and willingness to assist. The property is currently undergoing significant renovations, which are a prominent aspect of the guest experience, aiming to modernize the facilities. While these upgrades are in progress, the hotel strives to maintain a comfortable environment. The included breakfast is a consistent feature, though its quality and variety receive mixed feedback. This hotel is well-suited for budget-conscious travelers and those prioritizing accessibility to transportation hubs. To ensure a smoother experience, guests might consider inquiring about the status of renovations and confirming shuttle schedules, especially during peak travel times, as some have noted inconsistencies.

Facilities & Amenities
Guests find the hotel's facilities generally functional, though some are impacted by ongoing renovations. The availability of free Wi-Fi is appreciated, allowing guests to stay connected, though some report issues with its speed or reliability. The underground parking is a significant bonus for those traveling with vehicles, providing secure and complimentary space, despite some noting limited spots or challenges with access during construction. While the hotel does not feature a swimming pool or a dedicated fitness center, guests can find convenience in the lobby coffee and hot water station, available at all times. Other amenities like ice machines and vending machines are also present, contributing to a more comfortable stay. The current renovation work means some areas, particularly the lobby, may appear as a construction zone, which can affect the overall aesthetic and accessibility of certain facilities.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is quite varied, with many guests praising newly renovated rooms as clean, spacious, and comfortable, featuring comfortable beds and modern bathrooms. However, some guests report issues with older rooms, citing concerns such as urine smell in bathrooms, mold on ceilings, stained carpets or linens, and general signs of wear and tear like peeling wallpaper and damaged furniture. Noise levels are a recurring theme; some rooms are described as quiet, while others experience significant disturbance from street noise, hallway activity, HVAC units, or construction noise during the day. In-room amenities like coffee makers and mini-fridges are generally available, though some guests encountered non-functional appliances or missing items like hairdryers. Issues with bathroom fixtures, including loose toilets or inconsistent water pressure, are also occasionally mentioned.

Dining & Food Quality
The hotel consistently offers a complimentary breakfast, which is a major draw for many guests, providing a convenient start to the day. The breakfast variety receives mixed reviews; some find it adequate with options like eggs, sausages, and a pancake maker, while others describe it as basic, limited, or lacking in certain items like waffles. The food quality itself is also a point of contention, with some guests reporting cold items, unappealing eggs, or overcooked sausages. Issues with coffee quality and occasionally sour milk have also been noted. While there is no full-service restaurant or in-room dining at the hotel, guests appreciate the proximity to various external dining options. A nearby pub across the street is frequently mentioned for offering a discount to hotel guests, providing an alternative for meals.

Location & Accessibility
The hotel's central location is consistently highlighted as a significant advantage, particularly for its excellent proximity to the airport and various transportation options. Guests appreciate the convenience of the free airport shuttle service, though some have experienced delays or inconsistencies with its schedule and drop-off points. The hotel is within easy walking distance to the SkyTrain station (Richmond-Brighouse/Lansdowne), offering direct access to downtown Vancouver. Major shopping malls like Richmond Centre and Lansdowne Mall, along with numerous restaurants and a large park, are also conveniently located nearby. For guests with vehicles, underground parking is available and generally well-regarded, despite some reports of limited space or challenges during ongoing renovations. The overall accessibility makes it a practical choice for both short layovers and longer stays.

Staff & Service
The hotel staff consistently receives high praise for their friendliness and helpfulness, contributing significantly to a positive guest experience. Many reviews commend the attentive service provided by front desk personnel, who are often described as polite, accommodating, and willing to assist with various requests, including early check-ins or late check-outs. The check-in process is generally reported as smooth and efficient. While most interactions are positive, some guests have encountered isolated instances of unresponsiveness or perceived rudeness from certain staff members, particularly concerning issues like shuttle service or refund requests. Housekeeping service also garners mixed feedback, with some guests appreciating the cleanliness and tidiness, while others report rooms not being serviced or finding cleanliness issues upon arrival. Overall, the staff's dedication to customer service is a recurring positive theme.

Additional Information
A significant aspect of the current guest experience is the hotel's ongoing renovation project, which is frequently mentioned across reviews. While these upgrades are intended to improve the property, guests should be aware that this can lead to construction noise during the day, dust in common areas, and temporary closures or alterations to certain facilities. Another prominent theme is the hotel's strict no-refund policy, which has caused considerable frustration for guests who needed to cancel or shorten their stays due to unforeseen circumstances like flight delays, even when the hotel appeared to be fully booked. This policy has led to significant dissatisfaction for some. The hotel does not offer a gym or swimming pool, which might be a consideration for guests seeking such amenities.