Circle Inn Hotel and Suites Bacolod

The hotel is widely recognized for its inviting swimming pool, which serves as a popular amenity, particularly for families seeking relaxation and fun. Its central location is a significant draw, placing guests conveniently close to major attractions and business appointments, making it ideal for both sightseers and business travelers. Guests consistently highlight the friendly staff as a key asset, contributing to a welcoming and comfortable atmosphere, and frequently praise the spacious rooms for their cleanliness and overall value. This combination makes the hotel a strong choice for families due to the pool and room size, and for couples looking for a comfortable and convenient base. To enhance your stay, consider confirming pool operating hours, as some guests desire earlier access, and be prepared for potential variations in Wi-Fi signal strength within rooms.

Facilities & Amenities
The hotel's swimming pool is a major attraction, especially for guests with children, though some visitors expressed a desire for earlier opening hours than the typical 9 AM. While the pool is generally enjoyed, a few guests noted it could benefit from maintenance. Wi-Fi connectivity receives mixed feedback; while available, many guests reported issues with slow speeds, weak signals, or intermittent availability, particularly within their rooms, suggesting mobile data might be necessary for work. The property offers ample and secured parking, which is a significant convenience for those traveling with vehicles. Rooms are equipped with a mini-fridge, safety deposit box, and electric kettle. Some rooms feature Smart TVs with streaming capabilities, while others have older models. Feedback on air conditioning varies, with some units providing effective cooling and others described as noisy or not sufficiently cold.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and well-maintained, with many appreciating the spacious rooms which are often highlighted as offering good value. The beds are frequently described as comfortable, providing a restful sleep, and are equipped with proper comforters. However, feedback on air conditioning is mixed; some units are effective, while others are noted for being loud or not cooling sufficiently, leading to warm rooms for some guests. Noise levels can be an issue, with sounds from the pool area, lobby, or outside occasionally disturbing guests. The bathroom experience varies, with some guests reporting issues like weak water pressure, slow drainage, or a foul smell, and some older fixtures. While some bathrooms are clean, a few guests encountered cockroaches or noted thin, worn towels. Some rooms also had an old smell or visible signs of wear like chipped paint.

Dining & Food Quality
Feedback on dining experiences is varied. The breakfast receives mixed reviews; many guests find it good or great, with some appreciating the option to customize orders, while others describe it as spartan, with poor selection and taste, and note that it is often not included in the room rate. The hotel's restaurant offers a range of dishes, with specific items like Sizzling Blue Marlin, Half-battered chicken, sotanghon, and sinigang receiving praise for their quality and taste. However, some guests found the overall food quality to be below average or noted inconsistencies in menu availability, where listed items were not actually offered. The restaurant area is described as small, and the lobby area can be noisy due to social events, which might impact the dining atmosphere for some.

Location & Accessibility
The hotel boasts an excellent central location, making it highly accessible and convenient for guests. It is situated near major shopping centers, various malls, and key areas like Upper East/Mega World and Lacson street, providing easy access to shopping and dining needs. Guests appreciate its proximity to their appointments and the city's main attractions. The hotel's entrance offers easy access to public transportation, including cabs, tricycles, and jeepneys, with security guards often assisting guests in securing transport. The property also provides ample and secured parking, which is a significant advantage for those with vehicles. While the location is generally praised, some guests noted ongoing road works in front of the hotel, which occasionally caused minor inconvenience for drivers.

Staff & Service
The staff consistently receives high praise for being exceptionally friendly, helpful, and accommodating, often greeting guests with smiles and going above and beyond to assist with requests. Many guests highlight their attentiveness and willingness to resolve issues. The check-in process is generally described as quick, though some guests experienced strictness or issues with early check-in requests. Housekeeping service receives mixed feedback; while some guests commend their efficiency and responsiveness, others reported instances of rooms not being cleaned or difficulties in getting towels and toilet paper replaced without extra charges. The security guards are frequently mentioned for being particularly nice, alert, and helpful, especially with directions and transportation. Overall, the staff's dedication to service is a recurring positive theme, despite some isolated concerns regarding specific policies on amenities.

Additional Information
Guests should be aware that a security deposit is required upon check-in. Unlike many hotels, complimentary bottled water is not provided in rooms; instead, guests are encouraged to use a water pitcher and refill from a dispenser located outside. Basic toiletries like dental kits are often not included, and guests may need to request items like a hairdryer from the front desk, which is usually provided free of charge. Some guests reported being charged for extra items such as additional towels or pillows, and even for room service deliveries or ice. The hotel is noted by some as being an older property that could benefit from renovations. A few guests experienced power outages during their stay. Additionally, there are specific pool rules, including an extra charge for non-staying visitors to use the pool.