96 Boutique Hotel

This hotel offers a memorable stay, distinguished by its pleasant fragrance throughout the premises and a modern, appealing design that guests find attractive. Its strategic location directly opposite AEON Bandaraya Melaka is a significant draw, making it an ideal choice for shoppers and foodies eager to explore the numerous nearby eateries. While many guests praise the hotel's general cleanliness and the friendly staff, some have noted inconsistencies in room upkeep and service. The hotel is well-suited for business travelers seeking convenience and couples looking for a cozy, well-designed base. Families may also find it suitable, though some reviews highlight potential issues. To ensure a smooth experience, guests are advised to verify their booked room type upon arrival, be aware that televisions and Wi-Fi may not always function, and note the absence of an elevator. Additionally, parking is paid and requires coupons.

Facilities & Amenities
Guests provide mixed feedback regarding the hotel's facilities and amenities. A recurring concern is the functionality of in-room televisions, with many guests reporting that they do not work or lack channels. Similarly, the Wi-Fi connection is frequently described as problematic, being slow or completely unavailable, impacting guest connectivity. A significant point to note is the absence of an elevator, which can be challenging for guests with mobility issues or heavy luggage. On the positive side, the hotel generally provides essential basic amenities such as kettles, hairdryers, soap, and towels, though some kettles have been found to be non-functional. Additional conveniences include a water dispenser and an ironing board. Some rooms are noted to lack windows or mirrors outside the bathroom, and there is no mini-fridge available in the rooms.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed among guests. Many reviews commend the hotel for its generally clean rooms and bathrooms, often highlighting fragrant linen and a tidy environment. However, a significant number of guests report issues such as dirty bed sheets, stained towels, and the presence of hair on bedding. More concerningly, some reviews mention encountering bugs or even cockroaches in their rooms, leading to discomfort and skin irritation for some. Specific issues like dirty toilet walls and broken toilet bowl covers have also been noted. While some rooms are described as spacious, others are found to be quite small. Soundproofing is a common complaint, with guests reporting that outside noise is easily audible. Despite these issues, the air conditioning is consistently praised for being very effective and cold, and some rooms are appreciated for their pleasant lighting and quiet ambiance, though a damp smell was reported in one instance.

Location & Accessibility
The hotel's location is consistently highlighted as a significant advantage by guests. It is strategically positioned directly opposite AEON Bandaraya Melaka and within easy walking distance of Lotus, making it highly convenient for shoppers. The surrounding area is rich with amenities, including numerous eateries, cafes, and restaurants offering a variety of cuisines, as well as a nearby laundry service and a bank. While some guests note that the hotel is a bit far from Melaka Sentral, many find its proximity to shopping and dining options to be a major benefit that outweighs the distance. For those arriving by car, there is ample parking space available, though it is paid public parking that operates on a coupon system. These coupons can be conveniently purchased directly from the hotel reception. The hotel is also noted to be near a bus stop, further enhancing its accessibility.

Staff & Service
Guest feedback on the hotel's staff and service is generally positive, though with some notable exceptions. Many guests commend the receptionists for being friendly, humble, nice, helpful, and kind, often highlighting the convenience of 24-hour service for late arrivals or early departures. Staff members are appreciated for their willingness to arrange alternative rooms when issues arise, such as an air conditioner leak, and for providing practical assistance like selling parking coupons. However, some guests have reported less satisfactory interactions, describing staff as unhelpful or even arrogant when attempting to resolve problems, particularly concerning room discrepancies or facility malfunctions. Despite these isolated negative comments, the prevailing sentiment indicates that the hotel's service team largely contributes positively to the guest experience, striving to be accommodating and efficient.

Additional Information
Several important details, not covered elsewhere, emerged from guest reviews. The hotel offers a notably flexible late checkout policy, with some guests appreciating the ability to extend their stay until 3:30 PM, allowing for more relaxed departures. A significant and recurring concern is the inconsistent water supply, with multiple guests reporting periods of no water or very slow water pressure in their rooms. Compounding this, many reviews indicate a lack of water heaters, meaning cold showers for some. There are also reports of air conditioning leaks in rooms, which staff have addressed by arranging room changes. Guests have also experienced issues with room type discrepancies, where the assigned room did not match their booking, leading to dissatisfaction. Furthermore, some guests noted concerns regarding door security, specifically mentioning main doors having only one lock and bathroom doors not locking properly. On a positive note, the air conditioning is generally described as very effective and cold.