1 Hotel West Hollywood

The hotel is widely praised for its eco-conscious design and signature scent, creating a serene and calming ambiance that transports guests away from the city's hustle. Its aesthetic, characterized by natural wood, greenery, and earthy tones, is consistently highlighted as beautiful and stylish, making it a popular spot for trend-setters and those seeking an Instagrammable environment. The attentive staff and comfortable rooms also contribute significantly to a positive experience. This retreat-like atmosphere, combined with its prime West Hollywood location, makes it an ideal choice for couples seeking a romantic getaway, business travelers attending conferences, and solo travelers who appreciate feeling safe and welcomed. To enhance your stay, consider requesting a room in the west tower for a potentially quieter experience, and be sure to take advantage of the complimentary house car service for local excursions.

Facilities & Amenities
The hotel offers a range of facilities, though guest experiences are mixed regarding some. The rooftop pool is generally appreciated for its luxurious feel and city views, but many guests note its relatively small size and that the sun recedes by the afternoon, limiting sunbathing time. The fitness center receives varied feedback; while some find it well-equipped, others describe it as small, lacking sufficient equipment, or feeling outdated for a hotel of this caliber. The spa provides relaxing massages and treatments, though some found its atmosphere rudimentary or its facilities basic. A highly praised amenity is the complimentary Audi e-tron shuttle service, which transports guests within a three-mile radius, offering a convenient and stylish way to explore the local area. Most rooms also offer Wi-Fi, ensuring connectivity for guests.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is generally positive, with many describing rooms as spotlessly clean, beautifully designed, and spacious. The comfortable beds and high-quality linens are frequently praised for ensuring a restful night's sleep. Rooms often feature natural wood and unique touches, with many offering city views that enhance the ambiance. However, some guests reported initial cleanliness issues upon arrival, such as dusty surfaces or stains, which were typically rectified quickly. Noise levels are a recurring concern for some, particularly from street traffic, hallways, or loud music from adjacent properties or the hotel's own public areas, especially in rooms facing Sunset Boulevard or the east tower. A few guests also noted issues with AC functionality, bathroom privacy due to an architectural hole in the door, or a lack of traditional storage like drawers.

Dining & Food Quality
The hotel's dining options receive mixed but generally positive reviews. Breakfast at 1 Kitchen is often described as delicious with a good variety, including fresh, high-quality ingredients and popular items like homemade granola. However, some guests find it expensive or note occasional issues with cold coffee or slow service. The bar areas, including the Juniper Lounge and Harriet's Rooftop, are popular for their vibrant atmosphere and good selection of drinks, though some found the service at the lobby bar to be inconsistent or slow, and drinks to be pricey. Harriet's Rooftop is noted for its great vibe and city views, but some guests found the food selection limited and expensive, often feeling more like a bar for a local crowd. Room service is available, but some guests reported limited menus, slow delivery, or issues with food quality.

Location & Accessibility
The hotel boasts a prime West Hollywood location, consistently highlighted as a major advantage by guests. It offers excellent accessibility to a wide array of attractions, including shopping, dining, and entertainment options, with many popular spots within easy walking distance. Its position on the Sunset Strip provides a vibrant backdrop, though some rooms may experience associated noise. Guests appreciate the convenience of being able to easily access public transport or take short rides to other parts of Los Angeles, such as the Hollywood Bowl or Runyon Canyon. While the location is highly praised, valet parking is the only on-site option and is frequently mentioned as being very expensive, leading some guests to seek more affordable public parking alternatives nearby.

Staff & Service
The staff and service at the hotel generally receive high praise, with many guests commending the team's friendliness, attentiveness, and willingness to go above and beyond. From the front desk to the valet and restaurant teams, staff members are often described as professional, welcoming, and eager to assist. The check-in process is usually smooth and efficient, though some guests reported delays or initial difficulties. Housekeeping is noted for its thoroughness and responsiveness to requests, ensuring rooms are well-maintained. However, a few guests experienced inconsistencies with housekeeping schedules or missed services. The valet service is frequently mentioned for its efficiency and helpfulness, despite the high cost. While most interactions are positive, some guests occasionally encountered impersonal service or perceived a lack of responsiveness from certain staff members.

Additional Information
A distinctive feature of the hotel is its pervasive and pleasant signature scent, which many guests find calming and memorable, contributing significantly to the overall ambiance. The hotel's strong commitment to eco-conscious design and sustainable practices is evident throughout, from the use of natural materials and live plants to features like a beehive and veggie garden, and the provision of filtered water stations. However, the vibrant lobby atmosphere can transform into a loud, club-like environment at night, which some guests found disruptive for quiet conversation or relaxation. A unique aspect of the bathroom door design, featuring an architectural hole, was noted by some guests as impacting privacy. While the hotel aims for a luxurious experience, some guests were surprised by the absence of complimentary bottled water or dedicated coffee stations in the lobby.